Terms and conditions

Cancellation policy

You can cancel the tour up to 24 hours before the tour is scheduled to start. The entire amount will then be refunded to you. If cancellation occurs less than 24 hours before the scheduled start, or in case of no-show, you will not be refunded. We reserve the right to change or cancel the tour. If we cancel the tour, you will be refunded the whole amount paid. 

Children

The accompanying adult is responsible for deciding if the tour is fit for their child. Children cannot join the tour without an adult. We do not offer children car seats in our transport service. 

Lost or damage of property

We do not take responsibility for any damage or loss of property/clothing

Nature and animals

There is no guarantee that you will get to interact closely with the animals. By joining our tour you agree to respect the animals and nature as best you can. If deemed necessary, your guide has the right to cancel the rest of the tour with no refund. If you have been in contact with other farm animals during the last 48 hours, you can’t visit Steim farm. This is due to possible infectious diseases.

Health and allergies

It is your responsibility to decide if your health is adequate to join the tour, to bring the necessary medication etc. You join our tour at your own risk, we do not take responsibility for any injury, sickness or other health problems occurring on or after the tour.